Refund Policy
Last updated 7 September 2026 · Word Weave
The short version
If a product is not what it was described to be, tell us and we will refund it. We would rather give the money back than argue about a template.
Digital goods
These are downloadable files, so they cannot be returned in the ordinary sense. That is why we ask you to tell us what was wrong: a file that will not open, a template that does not contain what the page said it did, or a duplicate purchase are all straightforward refunds.
How to ask
Email support@wordweave.shop with your order number — it is in your confirmation — and one line about what happened. We reply within one business day. Approved refunds go back to the card you paid with and usually appear within five to ten business days, depending on your bank.
Where we may say no
We may decline a refund where a product has been downloaded and redistributed, or where the request is simply that the templates did not produce a particular search ranking — which is not something any template can promise. We will always explain our reasoning.
support@wordweave.shop
+1 (918) 408-1453
145s168, Tulsa, OK 74108 US